Support Hours: Any Day: 8:00 a.m. to 5:00 p.m. Pacific Time (Except Holidays)
Mail: Rivka Knit Designs
Attention: Online Store
Truckee, California 96160
How to Order
It’s easy and safe to place your order online via our website. A credit card is required and we accept the following: Visa, MasterCard, and Discover. . We require the use of your credit card security code. You will be prompted for this code during the check out process. The code is created by your credit card company to prevent fraudulent use of your credit card. It is usually a 3 digit number found on the back of the card. For additional information regarding this code, please contact your credit card company.
We also accept PayPal.
Order Confirmation and Tracking
After you place an order, you will receive two emails from us. The first will arrive shortly after you place your order, confirming that we've received it. The second will be sent after your order has shipped. These emails will contain your order number along with a link you can use to track the status of your order.
Changing/Cancelling Your Order
If you need to change or cancel your order, please email me at firstname.lastname@example.org. Please be aware that once your order is submitted, making any changes may delay its departure. If your order has already left my stidio, simply wait for it to arrive and then follow the easy return instructions that are enclosed.
Out of Stock And Backorder Items: In most instances I can make a very similar item .Please contact me if you wish a special order.
My inventory can fluctuate throughout the day, so an item indicated as in stock when you place your order may, in fact, be out of stock.. In this event, I make every effort to contact you by email or phone immediately to notify you that your order will be placed on backorder. You will have the option to cancel the order if you would prefer not to wait for the item to be in stock again. Your credit card will not be charged until the backordered item arrives back in stock and is fulfilled. Most out of stock items are in stock again within 2-4 weeks, but certain items such as new and end of life products can take longer or may never become available, in which case I will cancel your order and your card will not be charged. Certain items for sale on my site are not kept in inventory, but can be special ordered for you and shipped within the timeframe specified on the product’s detail page.
Orders received by 5pm EST on any business day will normally ship within 48 hours pending billing and shipping address verification, unless the item's availability specifies otherwise. If one of the items ordered has an availability of one to two weeks or more, the items may ship separately. You will receive an email once we ship your order. This email will contain tracking information. A business day is considered to be Monday through Friday, except holidays. All orders placed between 5pm EST Friday through Sunday 5pm EST will be processed on Monday and ship within 48 hours, pending accurate address information.
At this time we offer FedEx, UPS and USPS shipping. Although we offer a variety of shipping options, we reserve the right to ship by any of three carriers. If you cannot receive UPS or FedEx shipments please note this in the comments section at checkout or please email us at email@example.com and we will do our best to assist you with your order. At this time we cannot ship to PO/APO/FPO Boxes.
• Standard Ground - $6.95 USD - Typically takes 2-7 business days to receive your package from the time that it ships.
• Priority Shipping - $15.00 USD - Typically takes 2-3 business days to receive your package from the time that it ships.
• 2nd Day Air - $25.00 USD - By 4:30 pm in 2 business days to most areas from the time that it ships. Orders are processed the next business day and are shipped according to availability listed per item. No delivery on Saturday or Sunday.
• Next Day Air - $35.00 USD - Overnight delivery the next business day by 3 p.m. to most US addresses; by 4:30 to rural areas, from the time that the order ships. Orders are processed the next business day and are shipped according to availability listed per item. No delivery on Saturday or Sunday.
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the merchandise to us within 7 of receipt of purchase. Returns and exchanges are accepted on items that have not been worn, altered, or washed, and with all tags attached. Merchandise may be returned as long as it has a postmark that is within 7 days of when the package was originally delivered to you. Shipping charges are non-refundable and you are responsible for all shipping charges related to the return. We strongly recommend that you insure all items when you ship them for a return or exchange. Once we receive the item, we will promptly issue a refund to your credit card or your Pay Pay account.
How to Return an Item
If you would like to return an item, simply repack the item, complete the return form, include it in the package, and use the return shipping label provided.
Exchange an Item
Since many of our products are either one of a kind or items which we maintain small quantities of inventory, we cannot be sure that than an exchange is possible. If the item is available we would be happy to hold it for you until we receive your return, just send an email to firstname.lastname@example.org and we can hold that item for you until your return gets to us, if it is available. Make sure to note the exchange on the return form.
We highly recommend that you return the item via an insured carrier (e.g., FedEx, USPS Priority Mail), and that you insure the item for its full value. Make sure to retain all postal and insurance receipts -- this will protect you in case the item is damaged or lost in transit. All returns must be pre-paid; sorry, we cannot accept COD returns.
If you receive an item that is damaged, defective, or is not the item you ordered, please save the box and all of the packing material and contact us at email@example.com immediately. We will let you know how to send it back to us at our cost, and we'll send you a replacement right away.
For questions about your order, product information, and general customer service, email us at firstname.lastname@example.org between 8am-5pm PST, any day. You may also call me at 530.587.2873 We will do our best to promptly respond to all inquiries.
We look forward to hearing from you!